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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
294 ratings and 144 comments received in the last 90 days.
09 July 2024
Only one aspect let the experience down and that was the late arrival of the car. BMW couldn't give an accurate delivery date to Baron's, bit unusual for such a large global company not to have full access to its logistics???
08 July 2024
Very helpful sales assistant
06 July 2024
Excellent the car was delivered to me
03 July 2024
Smooth process
03 July 2024
The Sales rep Stuart Taylor is responsive, attentive and provides comprehensive and informed feedback on all and any queries in a friendly and professional manner. A great brand ambassador!
30 June 2024
Stuart my sales advisor was very knowledgeable and made sure I got given the best service
27 June 2024
Our car was late being delivered and we were given a courtesy car while we waited for ours to be delivered.
26 June 2024
Full of great updates and information
19 June 2024
Yes I was trading in my beautiful blue X1 at the end of its 4 year contract, and buying my next car was fun. We visited Stansted BMW and talked to Stuart at length on 2 occasions before deciding to go for an electric car. See next answer....
18 June 2024
Handover was smooth, not hidden costs and the paperless systems made things nice and easy.
13 June 2024
Very friendly staff who give good honest advice, along with various options when looking to trade in your existing vehicle.
02 June 2024
Lewis Parker was excellent in his handling of our order and kept us informed throughout the time between order and delivery.
30 May 2024
I didn't have to ask for anything or chase anything up very smooth process.
30 May 2024
Time spent selecting the right car. Everything was explained so well and I felt confident driving it away.
17 May 2024
Love my new car, colour is spot on.
16 May 2024
Car ,clean,Lewis ,present to me the car exactly how I want it.
09 May 2024
A very smooth process, kept fully informed throughout. Car was delivered ahead of schedule. Good follow up service.
08 May 2024
Lamar made the whole process very straightforward
08 May 2024
Whole process went smoothly from start to finish, a big thank you to Stuart for all his help.
06 May 2024
Communication Felt welcome always Lewis always returned my calls Always received a complimentary cup of tea Perfect handover of vehicle
03 May 2024
As above, the BMW Centre and salesman Justin Matthews were very good all the way through. The 5 day free insurance offer was also very helpful.
01 May 2024
The whole process was made very easy and any questions Lewis dealt with promptly. It was an unexpected nice touch to receive the car in a private garage. Lewis made the day feel special for my wife and I, even picking us up from the station!
21 July 2024
Good all round service
20 July 2024
Extremely satisfied
20 July 2024
Lucy Norman was fantastic throughout the whole process, kept me well informed of progress and was very pleasant. She's a credit to bmw.
19 July 2024
Individual contact, good communication
19 July 2024
Because you did everything that I asked and explained everything si that I could understand
18 July 2024
The service can be refined with the small details which make a difference to a customer after a service, i.e. the cleaning of the car (can be done better) and over promising whilst under delivering.
17 July 2024
Abby Smith is an excellent customer service advisor and a real asset to the company. She's always going above and beyond not make sure I'm happy and satisfied with the work done.
17 July 2024
No issues whatsoever, and extra effort made to provide information and on a timely basis
16 July 2024
Good service and friendly staff.
16 July 2024
See above answer to the first question.
16 July 2024
My car failed its MOT due to a ripped tyre, almost certainly caused by a pothole. Would like to thank Darren for getting the tyre ordered and fitted the same day. Saved me a lot of hassle.
15 July 2024
The work was done as described and the costs quoted is what I paid.
15 July 2024
Car wash was poor
15 July 2024
Great service
14 July 2024
Excellent experience, the cleaning of the car inside and out is a really nice touch.
14 July 2024
Work was down quickly and efficiently. I was kept informed where needed
14 July 2024
Excellent service friendly staff
12 July 2024
Everyone is pleasant and helpful at the Stansted branch. (Abby especially) I was also given a thank you gift for continuing to use BMW which was a nice touch.
11 July 2024
Seamless experience
10 July 2024
As above,
09 July 2024
The car is well cleaned after the service.
09 July 2024
.
09 July 2024
Very professional,
08 July 2024
They treat you so well every time I go to the BMW centre.
06 July 2024
Because I was completely satisfied
06 July 2024
Fair
03 July 2024
Very friendly staff made the experience nice
03 July 2024
Lucy was excellent provided a positive experience from start to finish
03 July 2024
Made to feel very welcome. Offered me Coffee and kept me well informed
01 July 2024
Because I was completely satisfied!
01 July 2024
I could not fault my experience
01 July 2024
Great service received from all involved
01 July 2024
Wait times were reasonable, staff friendly and a great service all around.
30 June 2024
Professional friendly staff and the work carried out efficiently
30 June 2024
The customer service was fantastic, even handing out ice lolly's on a very hot day. The only negative feedback I can give is that the car was wash but not dried so left water marks all over the car.
30 June 2024
It was a very easy process and I was very satisfied with the services provided
29 June 2024
Everyone was very help full from the reception to the service dept
29 June 2024
Communication and staff all exceptional.
28 June 2024
The service was faultless and I was kept up to date with progress. The staff were incredibly helpful and polite.
27 June 2024
Real great service
27 June 2024
Terrible communication during the 2 days the vehicle was on site, work which was authorised was not carried out and explanation of issues was very vague. When told I would get a call back with an update this didnt happen.
27 June 2024
The problem was resolved satisfactorily, your staff kept me informed of progress and there were no financial surprises.
26 June 2024
Work was completed in good time with great communication from Service Team
26 June 2024
Great service
26 June 2024
It was very very well
26 June 2024
Quick, helpful and professional
26 June 2024
Efficient and pleasant personnel
26 June 2024
Lucy Norman a great asset to the dealership. Practical, helpful and sorted what could have been a difficult problem
26 June 2024
Brilliant service, very efficient and good communication
26 June 2024
Everything was of a very high standard.
26 June 2024
Good information on vehicle condition. My only issue was only getting a text message and not a phone call to say the vehicle was ready
26 June 2024
I had received an email saying that I would be given a 30% discount on parts as my car was over 7 years old, but this was not applied to my bill. Also both rear tyre tread depths given on the health check form were different to those shown on video.
26 June 2024
The service center are perfecy
25 June 2024
Communication was excellent, the team were really friendly and helpful.
25 June 2024
Speedy, efficient and the video info was very helpful
24 June 2024
Completed the job that I required and also did a health check of my car while it was there.
24 June 2024
Local dealer, super efficient aftersales dept
23 June 2024
Only reason for the not the final star is because I couldn't pay in cash
21 June 2024
It's been a while since I used you and the experience is better.
21 June 2024
Service was surprisingly good. I liked that they did a video review of the vehicle and shared it with me, and gave me options on what issues to address.
21 June 2024
Went like clockwork.
21 June 2024
Darren was very professional in handling my issues. Also organisng a courtesy car for me until the issues were resolved
13 June 2024
Good team , personal service . Natalie always remembers me
13 June 2024
Service and communication good
10 June 2024
All the colleagues were very friendly
09 June 2024
Great communication throughout Nice clean car on leaving
08 June 2024
Everything done as expected and more.
07 June 2024
Complete vehicle check over.left clean and tidy.job done as requested. No silly extra costs.
05 June 2024
Easy check in Friendly and helpful staff
03 June 2024
I like friendly people
03 June 2024
From the greeting at the service centre entrance to the dealings I had with Abby Smith on service reception, and being able to speak with one of the technicians regarding an issue I was having, all were very positive.
03 June 2024
Fixed our airbag recall problem very quickly
02 June 2024
Service work all good
01 June 2024
Good service
31 May 2024
I asked that the car was not cleaned as I was on a waiting appointment but this was ignored
31 May 2024
Didn't do the MOT. And didn't get back to me after I emailed to bring it back by for MOT Check emails for proof / text messages
31 May 2024
Good service and polite and helpful staff
30 May 2024
No issues
30 May 2024
Swift, empathic, courteous and great environment.
29 May 2024
Very happy with the quality and finish of the work.
28 May 2024
Abby was easy to deal with, kept me up to date and was very helpful
27 May 2024
My service appointment was handled very well from early delivery to collection, and the vehicle was very well valeted A special note for Lucy on service reception, who was extremely helpful on a query I had.
26 May 2024
had a complete vehicle check and a report.
26 May 2024
Satisfied
25 May 2024
Abby on the service desk is always very helpful Workshop manager really helpful
25 May 2024
Just really excellent customer servicr
25 May 2024
Good service and friendly team.
24 May 2024
Both Lucy and Josh were very helpful and professional
22 May 2024
a very good experience
22 May 2024
Very smooth service and excellent customer service. Also very useful to be able to book a courtesy car.
21 May 2024
Clear and concise communication, no waste of time
19 May 2024
Everything after we'd booked in went perfectly thank you. Josh checked us in and his communication was excellent throughout the day with updates keeping us informed appropriately. The car was serviced well, also cleaned and available for pick up with
19 May 2024
Great service and staff.
18 May 2024
Additional work done quickly
18 May 2024
No issues and professional responsds
17 May 2024
Thorough communication and good hospitality
15 May 2024
Just because
14 May 2024
The employee i was dealing with was very nice and welcoming, i don't remember his name but he had black glasses, short black hair and i believe he was mixed race.
13 May 2024
Excellent customer service throughout from knowledgeable and approachable staff
13 May 2024
Really efficient and nice to deal with
12 May 2024
Abby explained the process and arranged for the car to be ready on time.
11 May 2024
Sorted out the car quickly and also washed the car.
07 May 2024
Car cleaned and valeted following service.
07 May 2024
Staff very helpful and flexible
06 May 2024
they did more than they said they could.. ie they went that extra bit
06 May 2024
Great customer support
05 May 2024
Really friendly bunch of people
05 May 2024
The customer facing staff were friendly and helpful.
05 May 2024
The service was undertaken swiftly and explained clearly
05 May 2024
Everything was done as explained and expected
04 May 2024
Desk staff
02 May 2024
Efficient handover, friendly service and no issues with work carried out
01 May 2024
Works came in slightly cheaper than quoted.
30 April 2024
Stuart was great! Really helpful and kept me updated on progress start to finish
30 April 2024
the car came back with a survey to make sure it's road worthy on top of the safety call back. We also received a goody bag and the car was valeted.
30 April 2024
Having Lucy at your frontline it's really helpful because her customer service is outstanding and she made this whole process easy and time efficient. Instead of me coming to you on multiple days she managed to cover all services in one day
30 April 2024
easy to arrange, smooth check in, quality work
30 April 2024
Great service all round
29 April 2024
Lucy was very helpful
29 April 2024
Very smooth experience from booking to drop-off and pick-up. Timely communication / updates. Professional and warm staff.
29 April 2024
The service part was extremely professional with the dialogue and accompanying notifications and videos extremely helpful. The only slight improvement could be the car wash alter however I know this is an added extra
21 July 2024
Stuart Taylor constantly provided updates to us about our vehicle and went to lengths getting the car for us in the first place. He was very helpful and we are thankful for what he has done.