About Your Local BMW Retailer

01279 905 393

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

172 ratings and 99 comments received in the last 90 days.

06 July 2025

1st classsedvice

03 July 2025

Very informative and all run amoothly

26 June 2025

As above

06 June 2025

Lovely service

05 June 2025

Everyone that we dealt with was very personal and friendly.

04 June 2025

Communication was outstanding, very satisfied

04 June 2025

Great

03 June 2025

As above we were extremely satisfied with the excellent service and delivery of our new car

25 May 2025

Nothing at all to complain about. The whole process went smoothly and efficiently.

20 May 2025

A friendly and relaxed experience.

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18 May 2025

No complaints at all.

06 May 2025

The car I purchased was to my specification, competitively priced, and the overall service and presentation of the new vehicle by Stuart Taylor and his colleagues at Group 1 was excellent

01 May 2025

Gary was a great person to deal with. Not pushy at all & very informative.

27 April 2025

Group 1 Stansted were very good.

27 April 2025

Very satisfied, as previously said, it was a very professional environment and did not feel pushed into making a decision there and then !

06 July 2025

I checked car in and advised front desk I was busy working and was kindly given a desk with power sockets to work from, and a coffee and biscuit! Abbie was very informative on work untaken and the team also washed the car before returning

06 July 2025

Friendly staff but outside wash needs improvement

06 July 2025

From the moment I arrived I was dealt with immediately and my car taken care of

05 July 2025

This is my second visit this year, 2025 and it appears the online check in and then speaking to the service department within 2 days of arrival , the two systems are not aligned. As I have to relay what I put on the online portal to the service team

05 July 2025

All staff were very favourable and knowledgeable

05 July 2025

Josh in service gave me regular feedback

05 July 2025

Amazing

04 July 2025

Very professional and helpful staff.

30 June 2025

I picked up my vehicle after it was serviced and came home. When I got into my vehicle to drop my kids off at school and go to work in the morning, I received a warning that the engine oil level was at minimum. I have been a vehicle owner for about 2

30 June 2025

Worked around my schedule.

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26 June 2025

Josh was extremely helpful and communicated well before and during my visit to the garage.

24 June 2025

Very happy with my experience, I was kept up to date and any questions I had were answered quickly, nothing was too much trouble.

23 June 2025

As above

23 June 2025

It was easy to book the recall appointment and smooth service with loan car. The job was completed ahead of schedule.

23 June 2025

Software updates are unreasonably expensive but service of the team was good

22 June 2025

I can't fault the service!

19 June 2025

Generally okay but having to pay for a 2 year old courtesy car from Enterprise is not up to main dealer standards

18 June 2025

Soon after I left the garage there was a warning notification in the car, stating that the tyres were not recognised and then a 2nd warning about inflating the tyres. I expected the mechanics to have left the car in a good condition with no warnings

18 June 2025

All great

17 June 2025

100% satisfaction from top to bottom

16 June 2025

Good conditions of my car after service

14 June 2025

As above plus the safety check up on the ramp was welcome and they cleaned my car??etc

13 June 2025

Sane comments as above

11 June 2025

All good

11 June 2025

Despite pressure to do everything on line, it's perfectly feasible to pop into the dealership and speak to a real person. The staff are friendly, well-informed and polite.

10 June 2025

See above. Also the fault in my sound system was fixed efficiently, in a short time.

08 June 2025

As above

08 June 2025

Prompt communication

08 June 2025

Same as above

07 June 2025

All explained and done as said

07 June 2025

06 June 2025

Completed the job professionally

06 June 2025

Abby was very helpful & professional. Service was all according to expectations

04 June 2025

Good customer service

04 June 2025

See above.

03 June 2025

Darren in Service kept me informed of the progress of my car

02 June 2025

They explained everything that was happening, very friendly and professional

02 June 2025

Same as above

31 May 2025

Quick, responsive, good communication and professionalism.

30 May 2025

Excellent as always

30 May 2025

The planned service was carried out quickly and efficiently, even though I had to reschedule the appointment several times due to work commitments

29 May 2025

Couldn't ask for better service

29 May 2025

I really appreciate the support from the team. They are all very friendly and professional. Their assistant service manager Tim has gone the extra mile to assist me on one occasion - truly friendly, professional and a really nice guy!

28 May 2025

See above

26 May 2025

Service was well priced Asked not to have car washed however it was !!

26 May 2025

Overall job was done well.

25 May 2025

Question about service interval not answered.

24 May 2025

Pleasant business like atmosphere putting the customer first.

23 May 2025

The experience I received was satisfactory to my expectations.

21 May 2025

Courteous, well informed service

19 May 2025

Kept me up to date throughout the whole process

19 May 2025

easy to use

18 May 2025

Everything was completed thoroughly and efficiently.

17 May 2025

Price

17 May 2025

Tim who we dealt with was friendly and helpful. Great customer service.

15 May 2025

There was a system update happening the weekend I visited so everything had to be done on paper, I wanted some items from parts and the guys were very obliging in helping me as was the service team.

14 May 2025

It was an excellent service experience

13 May 2025

To be honest a little dissatisfied as when I spoke to representative on my car he stated no issues found, and yet when I left a fault came up and I now have to revist for investigation.

12 May 2025

Very satisfied with the service this time. They seem to have up their game to a much higher standard more fitting with the brand. Well done Group One.

07 May 2025

Unfortunately I wasn't impressed with the valet my car received after the work carried out. The rest of the experience was excellent

07 May 2025

Friendly staff

07 May 2025

Good service and a free wash but they did say they would send a video walk-round of the car showing some things that needed attention. It never came, despite a reminder.

07 May 2025

The ladies on the service desk were friendly, considerate & kept me informed even though I waited longer than planned. They came to see me, rather than me having to complain about the wait time (as other dealers have in the past), very appreciated

05 May 2025

Over all good

05 May 2025

Good service

03 May 2025

As above. Recall work done, courtesy car provided, complimentary car wash. Polite and friendly staff. All good thanks

03 May 2025

Darren Herbert was extremely helpful, as ever. All staff to whom I spoke were friendly and pleasant.

30 April 2025

See above. They followed instructions not to wash the car which can be a problem at other dealers

29 April 2025

Person dealing with me on the desk was exceptionally nice. They definitely deserve to be employ of the month again.

28 April 2025

Completed on time and at the price quoted

26 April 2025

Job completed in full on time

24 April 2025

Had the opportunity to try and EV as a loan car for the first time

24 April 2025

I requested to check windscreen washer failure but that has not been attended. During weekend there are no loan cars available

24 April 2025

10/10 - Extremely satisfied! The service was exceptionally professional, efficient, and reliable. Highly recommend!

22 April 2025

The staff is very co-operative and kept me informed about all updates.

21 April 2025

Spare battery put into key without question

20 April 2025

Smooth process and communication. Picked up fault with rear tyre your quote for replacements was too expensive.

20 April 2025

Pleasant staff.

17 April 2025

Happy customer

15 April 2025

Extremely satisfied

14 April 2025

Everything carried out in a professional and courteous manor.

14 April 2025

Despite an issue with the loan car insurance providers website not working on the day, this was resolved quickly and the rest of the process was smooth.

13 April 2025

Good customer care..all information was given. I liked the video of the inspection. Easy to book car in and collect

12 April 2025

Only one slight issue, between the visual health check of last week and the one carried out in February which was a brake fluid change. Was the visual brake pad wear when from 60% worn in February to 20% worn last week. same brakes .

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