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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
304 ratings and 163 comments received in the last 90 days.
21 November 2023
Martin Wright your sales guy was perfect in every way. Very knowledgeable, helpful,patient in every way. I would definitely would ask for him again on my next purchase
12 November 2023
Everyone was kind and helpful.
10 November 2023
The whole process was efficient.
08 November 2023
It was all very smooth and seamless.
07 November 2023
As above
06 November 2023
Really enjoyed the entire process, which was made painless and streamlined by Lewis's patience and willingness to help. The car was delivered according to schedule and all the paperwork was made quick and easy
03 November 2023
As question 1
01 November 2023
See above comments
17 October 2023
Every question we asked was answered fully. At no time were we pressured into buying anything we did not want. The dealer accommodated our ever changing timetable and was very knowledgeable.
16 October 2023
Easiest car purchase to date and delivered when promised couldn't of done anything better
04 October 2023
Martin Wright was extemely great to deal with, helpful and knowledgable. Car arrived on time and exceeded expectations.
03 October 2023
In addition to the more negative comments made above, the positives were that the staff were always polite, have made steps to compensate by buying the 12 months VED and contributing servicing costs. Needs to be honesty with add-ons
02 October 2023
At one point when buying the car I was unsure whether I was really getting the best deal as pricing seemed opaque and inconsistent with the BMW website however the sales team did match the online price in the end.
01 October 2023
Simple sales process and deal done very quickly
26 September 2023
The car arrived 2 weeks earlier than originally stated which was great news. I received regular phone calls with progress updates during manufacture and delivery. All staff were polite and helpful and overall an excellent experience
24 September 2023
Easy process
12 September 2023
Fantastic service as always by Group 1 Stansted and especially Jack Pomford who makes the process quick and hassle free
11 September 2023
Stuart Taylor went over and beyond to make us feel very welcome as always ,with his excellent professional manner. 10 out of 10
08 September 2023
Ordered in Nov 22 Delivered in Sept 23!! Promised in June 23
24 November 2023
Abbie looked after me extremely well, very professional and and kept me informed all the way through my last service.
24 November 2023
Snow and Abby had been friendly and given useful advice to my vehicle.
24 November 2023
The young lady who looked after my account was charming and cheerful and also understood me when I blinked at the cost of two new tyres. no sales pitch, just sympathies with my shock
23 November 2023
Helpful , and kept me informed And the car was lovely and clean !!!
23 November 2023
I will never have my car cleaned by group 1 bmw again. Scratched bonnet. Which I've had to t-cut to hide. Still showing.
23 November 2023
Service completed early and complimentary car wash.
22 November 2023
Easy process. Car had been cleaned when I collected it.
22 November 2023
Incredibly efficient, polite and was kept up to date on progress whilst car was at BMW
22 November 2023
I refer to my previous comment . no complaints
22 November 2023
.
22 November 2023
Service was excellent from the moment I arrived to be greeted on the forecourt and shown to the service desk to being shown to my car when the service was complete.
21 November 2023
A courtesy car would be very useful, as sitting in a showroom for nearly 3 hours is/was very trying
20 November 2023
Excellent dealership, pleasant staff
20 November 2023
See above. But surprised to see a poster in the sales area saying a customer's car would be valeted after *it's* service. You ought to know how to use apostrophes, and I would expect someone from BMW to have proof-read that.
20 November 2023
Lucy is very helpful in the service process and coordination.
19 November 2023
I was prompted by the BMW app, to book a service for my car as it was due a service. I used the app to book the appointment and it was pointless to be fair. Nothing I asked for (while you wait service and wash the car) had been arranged.
16 November 2023
See above comments
16 November 2023
Carried out the work as requested with food attitude.
14 November 2023
Job completed promptly to my satisfaction
14 November 2023
Amy the service assistant was very leasant
14 November 2023
Service advisor Snow was brilliant, from start to finish absolutely professional ?? ??
13 November 2023
It was a sit and wait, and it all went well
13 November 2023
Good communication with TIM.SNOW & LUCY
13 November 2023
Abby was amazing and very supportive, quickly getting e the answers I needed.
13 November 2023
Detailed video information and subsequent call with an update. On collection it was pouring down and whilst I knew where my car was parked the gentleman insisted he brought it closer to the door for me. First class customer service all round.
12 November 2023
Exceeded expectations. I was greeted in the car park on arrival and personally taken to service reception where I was seen immediately. The whole experience was exceptional.
12 November 2023
No courtesy car available even with significant notice Replacement part was damaged when opened, so needed to leave car overnight Car is due a recall but work not done on this occasion Staff were great, though
12 November 2023
Service booking noted deflating tyre. Problem not resolved. Took to Halfords and they identified screw in tyre and effected patch repair. Second time I've had a tyre problem (both different tyres), second time this dealership couldn't resolve it.
12 November 2023
Everything was dealt with efficiently.
10 November 2023
Drove away and noticed the battery warning light on as I got home, should have been checked before I collected it as it was worrying that it wouldn't start the next day. Luckily I have a friend who is a automotive electrician and sorted it out!
10 November 2023
The only thing l was disappointed with this time round with was having the hydraulic cylinders replaced on the bonnet as l feel this wasn't necessary to be replaced as l very rarely touch the bonnet only too refill the wash up blades.
10 November 2023
Everything was straight forward. Easy to book and works were completed very quickly.
08 November 2023
I was kept up to date on the cars progress but had difficulty getting through to anyone in service to find out a time I could collect my car. There was no answer and I was redirected back to reception both times.
07 November 2023
Fantastic service from Stansted BMW, thank you to Dean and his Team for a great experience.
07 November 2023
Josh in the service department kept me appraised of what was happening at very point
07 November 2023
My car passed it's MOT and the health check listed items requiring attention. This was very helpful especially regarding my tyres damage which I was not aware together with a related price.
07 November 2023
Same as above
06 November 2023
As above
06 November 2023
All works carried out to a good standard and works were completed quickly.
05 November 2023
Everything on that afternoon went very smooth and professional
02 November 2023
Great service
02 November 2023
Totally satisfied, and having a service plan in the PCP lease made the experience quick and easy!
02 November 2023
Fantastic service from Lucy in the Service Department with great communication. Thank You
01 November 2023
Snow was excellent. Credit to the company. Everything was explained and phoned me when he said he would.
01 November 2023
As previous answer,great service but expensive!
31 October 2023
Communication was excellent and work was completed efficiently.
31 October 2023
Again, only there for a service recall. Very satisfied with service that was provided
31 October 2023
Great staff.
30 October 2023
Airbag recall - only driver airbag replaced on this particular visit. Need to go back AGAIN when car is booked in for a couple of days to get passenger airbag replaced.
30 October 2023
Group 1 have always been extremely helpful everyone has a smile
30 October 2023
If I could give 0 stars I would
26 October 2023
Thorough and no pressure
26 October 2023
As above
21 October 2023
You didn't mess around with my vehicle seat and driver preferences or the heating settings, it sounds like a really small thing but it really matters.
21 October 2023
Car was cleaned but not very well Bits missed
21 October 2023
Cost
20 October 2023
After a year of problems, not so much with the car, but getting anything done correctly and being passed from puller to post i was passed to the fantastic Tim Ahmet. He was great sorted everything without a fuss I felt looked after completely.
19 October 2023
Could've had more info about the fault that needed recalling - can't notice difference before/after One minor request was disregarded
19 October 2023
Amy and Tim's customer service has managed to pull me back as a customer from Sytner Stevenage
18 October 2023
Straightforward service, no issues & cleaned afterwards
18 October 2023
Following an MOT with advisory there was an oil leak on the dif, then an intermittent fault on the rear indicator we were advised there were faults that were necessary and others that would need attention soon. No written quotes given, no updates.
17 October 2023
The reception personnel have always been very helpful at STANSTED BMW especially as I'm very deaf and so telephone etc is difficult and general conversation, I really appreciate their help etc. I'm hoping this will continue.
16 October 2023
Exceptional service delivered by Abby.
16 October 2023
I went to BMW with very low expectations based on a poor experience 4 years ago, the difference was very noticeable with excellent comms before during and post visit.
16 October 2023
Snow is the reason why. Stellar staff member.
15 October 2023
All as expected
14 October 2023
Still waiting for tyre service entry to be deleted from app
14 October 2023
Job done and no fuss
14 October 2023
I requested several call backs (three) during the day and didn't receive any in time for me to make a decision re tyre replacement. Tyre cost was incorrect (quoted as <£580 for one tyre). Still too expensive at £460, Replaced elsewhere for £360!!
13 October 2023
Exceptional service received from all members of the team. Special mention to Abby Smith on the service desk - excellent communication, friendly and ensured my car was ready on time.
12 October 2023
The time, what was carried out and the washing of my car was what I expected.
11 October 2023
Everything was done above and beyond what I asked for.
09 October 2023
Lack of thought about what problem might be after I had a new battery
09 October 2023
Customer was placed at the centre of experience and looked after.
08 October 2023
i recently had my car YF70UBE serviced. On 30 Sep I checked the washer reservoir to find a screwdriver had been left in the engine bay. I am yet to get a reply to my email of 30 Sep, nor my follow up on 2 Oct.
07 October 2023
I was advised on the health check that front brakes were a
06 October 2023
Very efficient service
05 October 2023
Snow made one error, he overlooked I had a service agreement in place, and handed me an invoice. But he was polite and helpful. Small oversight, otherwise completely satisfied. He was a complete gentleman throughout our meeting.
03 October 2023
Duplication in the booking: I had requested an original Sept 25th booking to be brought forward to Sept 21st, but the previous booking was not cancelled, hence confusion as I was abroad with the car by then.
02 October 2023
Keep getting it wrong
02 October 2023
Very friendly and knowledgeable service. Lucy was a pleasure to deal with and I appreciated the time taken by the technician to explain what had been done and what the issues were.
02 October 2023
Because of the great customer service
02 October 2023
Service was quick and uneventful. Which is great.
02 October 2023
Snow was brilliant. Couldn't have assisted anymore than he did and made my visit very easy.
02 October 2023
Recall was handled well. MOT wasn't done as new tyres needed but didn't have the tyres and couldn't fit me in for a test before my mot ran out
02 October 2023
My car went for a recall on a part and while it was there they gave my car a health check and cleaned it and gave me a loan car for the day all free.
01 October 2023
Efficient, fast drop off, nice video report of condition of vehicle.
01 October 2023
Car was done in time and washed and cleaned inside.
30 September 2023
Satisfied egr recall check was done but did not get a paper receipt of safety check. No fault of group 1 , but I am not happy that my engine could still catch fire/seize if ethanol leaked from egr.
29 September 2023
Efficient, pleasant, organised
29 September 2023
Time consuming
29 September 2023
Vehicle service completed and delivered back on time.
29 September 2023
No issues happy with everything.
28 September 2023
Excellent
26 September 2023
Very friendly and helpful staffs.
25 September 2023
Car was done and recall reprogramming conducted. Car was meant to be washed, and wasn't. I had explained I needed it ready for a particular time, and needed an update, yet I had to call twice for an update.
25 September 2023
Disconnect between booking team and service team
24 September 2023
Although I have given 5 stars I would have liked some sort of certificate or detailed receipt of the actual work carried out.
22 September 2023
The work was carried out quickly and proficiently on the day of repair
21 September 2023
Managed to get the car started, but were still unsure as to what caused it in the first place. I was surprised i was charged over £200
21 September 2023
Everything I brought my car to group 1 Stansted the car was looked after
21 September 2023
The girl at the desk was really helpful and looked after us
21 September 2023
Slick, problem solving approach.
21 September 2023
Group 1 Stansted always provide a high service, I've been a BMW customer for a few years now and have always been happy with the service
20 September 2023
Professional & helpful at all times & polite.
19 September 2023
Quick turnaround
19 September 2023
Very slick system to ensure speedy drop off of car to service.
19 September 2023
Snow was amazing
17 September 2023
Because the team there deserve a full star recommendation.
17 September 2023
Head technician diagnosed fault. Rectified problem
17 September 2023
I've been using this dealership through its various guises for best part of 20 years. Any problems I have had have always been dealt with professionally
16 September 2023
The engineer went the extra mile to make sure the issue was completely resolved. The service staff kept me well informed.
16 September 2023
Professional friendly service always from Reception to Service Desk.
14 September 2023
Abby on the desk and Tim in the workshop have been fantastic. Real professionals.
13 September 2023
Having had a seasonal check on my car I was surprised that I was allowed to drive home without any mention of the fact that 3 of my tyres were badly worn and needed replacing. I only learnt this when the video arrived 2 hours later
13 September 2023
Everything was done within the timescales stated. made to feel welcome in store as I had a waiting service.
13 September 2023
Because I have had problems in the past , but rectified, this time I received top notch quality service
12 September 2023
Everything was done to my satisfaction, and Lucy was very helpfull sorting out new tire through the tire insurance
12 September 2023
Very good
12 September 2023
Seamless check in process, courtesy vehicle ready to go. All required works were completed in good time and good communication throughout the process
12 September 2023
From the greeting at the door to the friendly and efficient book in I was kept up to date on the progress of my car and everything was clear and efficient. Completely satisfied
11 September 2023
Very friendlt and informative staff
11 September 2023
Everything was done as scheduled in a reasonable time frame
10 September 2023
Really bad ! terrible to be honest ! messed up my week completely. I was there at 8.30AM! why was my car missed ! I was one of the first to arrive!
10 September 2023
Efficiency
09 September 2023
The service desk was exceptional, but when I first walked in I was told to wait then other customers arrived and were sent straight to the desk
08 September 2023
Very pleased with the service from bmw Stansted.
08 September 2023
The customer service from Snow is amazing, so polite, understanding and demonstrates great listening and recall skills
06 September 2023
Only when I got home did I get a warning of an urgent tyre issue
05 September 2023
Service advisor extremely helpful. Really great customer service. Great communication. Couldn't do enough.
05 September 2023
Friendly and Knowledgeable staff at all levels
05 September 2023
I would of given 5 stars but i have already given my comments by the means of a phone call I received two days after work was finished and I arranged to have some further work done which was pointed out in the video but I didn't hear anything back
05 September 2023
Felt comfortable and welcomed
05 September 2023
Last 2 times my car has been in for work Stansted BMW telephoned me at the end of the day to say it would not be ready and would nee to be kept in for another day. As i have to arrange lifts to get to the garage this causes a lot of issues.
04 September 2023
Same as question 1
04 September 2023
Maisie the BMW representative was very helpful
04 September 2023
great on the day , but issues with arranging times and cancellation of arranged times / dates regarding parts.
04 September 2023
I expected that a BMW main dealer would be able to identify a problem with the vehicle.
03 September 2023
Very friendly service
03 September 2023
Despite staffing issues service and visit were seamless from our perspective..... and we got to try out one of the electric vehicles for a hire car which we found highly informative.
03 September 2023
Usual great service that has kept me coming back for 20+ years
01 September 2023
All ran well.
01 September 2023
Efficient service and good communication from Lucy
24 November 2023
Very slick and professional. All my questions were answered and Justin called me a few days after collection to ensure i was happy with the car and to ask him if i had any questions