OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
172 ratings and 102 comments received in the last 90 days.
19 August 2025
Again smooth process and Martin Wright was very knowledgeable and nothing was a problem for him
17 August 2025
What stood out the most was Martin's honesty and genuine care - never any pressure, just straightforward advice and guidance that made me feel confident in my decision. Martin went above and beyond to ensure everything was handled perfectly.
14 August 2025
Lemmar was helpful but i feel that we could have been given more information , ie the spare wheel location, is there a spare ?. But iam sure we will have to work stuff out for ourselves.
13 August 2025
Everyone was so very helpful from start to finish of the purchase process.
04 August 2025
I'm very satisfied with the entire car buying and delivery process. Everything was handled efficiently and professionally from start to finish. The communication was clear, timelines were met, and the delivery went smoothly. It was hassle free
28 July 2025
As per previous. Even though I had to wait a little longer for the car than anticipated (only a week) we were kept informed throughout
23 July 2025
Excellent support throughout the whole car buying experience. Always a warm welcome and a cuppa ready. Stuart is always ready at the appointment times, takes time to get to know you, your needs and advise on the most appropriate models.
13 July 2025
Gary took time to understand what we wanted and then was able to find a suitable vehicle quickly.
06 July 2025
1st classsedvice
25 August 2025
Easy!
25 August 2025
All carried out quickly and kept informed
24 August 2025
From start to finish everyone was helpful & professional. Darren was able at long last to upgrade the system & transfer my service account to Group 1. This was something I had tried on at least four occasions, but was beyond the BMW website to accept
23 August 2025
Everything was seemless from start to finish
22 August 2025
I'm sure service was carried out well, but there was no need to rip my dashcam off the windscreen. If dashcam needs to be disabled, make it clear.
22 August 2025
Treated like a customer should be
21 August 2025
All Good.
20 August 2025
Darren makes sure that everything is sorted everytime.
19 August 2025
Excellent customer service, from start to finish, The server advisor Abby made me feel welcome, gave me all the relevant information regarding the service procedure, also Abby called me during the day giving me a much appreciated completion time
19 August 2025
There was an issue with my vehicle on passing its MOT which Abby explained to me and resolved it to my satisfaction. I have dealt with her periodically and she is very helpful
22 August 2025
Everything was so simple and smooth