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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
324 ratings and 162 comments received in the last 90 days.
03 April 2025
I was made to feel that my buying a car was a special moment
02 April 2025
Warmest of welcomes. Andy couldn't do enough for us.
01 April 2025
Very satisfying Never driven a B M W Hopefully in six months I confirm the same
01 April 2025
Martin is excellent at his job
01 April 2025
Yes, Gary was very accommodating and addressed all the questions. We arranged two test drives, one solo and one accompanied by my son.
30 March 2025
Stuart went beyond by explaining the car functions and was warm and friendly and knowledgeable
26 March 2025
Everyone was fantastic and was trying hard to resolve the issue created by BMW finance
20 March 2025
Car was in stock and ready quickly for us to pick up.
19 March 2025
BMW could actually be bothered with us whereas mini weren't bothered with us at all as we went there first of all
28 February 2025
See above
27 February 2025
It was a very straightforward process
24 February 2025
All the people at the dealership knew the product they were selling and gave you the best advice for your needs
20 February 2025
Great selection of cars to view. Staff are exceptionally helpful. Phillip Cuffe was very professional and helpful and made the whole process a pleasant experience.
19 February 2025
Gary Hampton is highly professional and extremely easy to deal with. He went above & beyond by swapping his day off to accommodate my request for a Saturday exchange.
13 February 2025
Despite having numerous BMW providers close to my home the Centre that I chose offered the best value for money and were informative and responsive to my needs. I was impressed with the flexibility demonstrated in making a mutually acceptable deal.
31 January 2025
I have purchased BMW's from Justin Matthews at Group 1 Stansted for many years now. He is unquestionably the best sales executive I have dealt with and I trust his ability to obtain the vehicle I am looking for at the best possible price.
30 January 2025
Lewis on sales and Bradley Business Mgr, were spot on.
30 January 2025
Justin Matthew's
24 January 2025
Dealing with Lewis Parker was a breeze. An absolute pleasure.
23 January 2025
Satisfactory understanding of product and giving information to guide my purchase.
21 January 2025
Gary was excellent
19 January 2025
So kind and gave us plenty of info and time
07 April 2025
Job done quickly and efficiently
07 April 2025
Friendly, competent and helpful staff. Clean, organised everywhere. Super quick and efficient service
07 April 2025
With Abby's help it is hard to fault the experience so I have to say I am completely satisfied.
06 April 2025
everything was just different level
05 April 2025
I don't have a thing to complain about
03 April 2025
Excellent service
31 March 2025
Abby was extremely helpful and attentive offering excellent customer service
31 March 2025
Very good staff and I highly recommend Abby Smith one of the very helpful service advisor very knowledgeable about the car and she sort out the problem of my Bmw X5 because of the products update compatibility.
29 March 2025
Recent service carried out with no trouble. Able to sit and work whilst waiting with a coffee.
28 March 2025
Never have problems dealing with Josh and the team when I've booked my car in.
26 March 2025
I was offered a drop off at home when I couldn't loan a car to drive back.
26 March 2025
good service
25 March 2025
Lucy Norman was extremely helpful from the moment I arrived, keeping me informed of the progress of my car and was there to again at the end to take my payment and hand back my car to me.
24 March 2025
Great service
24 March 2025
I was thoroughly looked after.
23 March 2025
Overall good, friendly service.
23 March 2025
4 x I corrected you as you had the wrong number plate You reminded me that my service was booked on the day before it was I checked that a service was booked when I checked it in and 1 hour later you asked me if I wanted it serviced and finaly my car
23 March 2025
You still send the car update after the car has left your premises I had hoped you would have dealt with that but no so my car had to come back for a second visit complete was of my time and yours
23 March 2025
Service carried out promptly, no issues
23 March 2025
Everything that i asked for and any issues that were raised, were dealt with to my satisfaction.
22 March 2025
Please see above.
21 March 2025
The ongoing issue was satisfactorily resolved.
19 March 2025
Great service
18 March 2025
Very efficient and kept me updated
17 March 2025
Lucy helped with everything I asked. Very professional lady.
17 March 2025
Service completed, but was told the car would be cleaned and never was.
16 March 2025
Price value debate again
16 March 2025
I was kept fully up to date on my car's progress
16 March 2025
Brilliant customer experience
16 March 2025
As above
15 March 2025
All completed in good time
15 March 2025
Group 1 Stansted always great service
14 March 2025
Great and easy service
12 March 2025
Friendly helpful and lucy went beyond credit to you.
12 March 2025
Very impressed
12 March 2025
Kept informed at all stages of the work.
12 March 2025
Good service the cleaning can be better
12 March 2025
All my experiences at Group1 Stansted have been first class. The sales and service staff are very professional and helpful.
11 March 2025
Got back to me quickly
10 March 2025
Easy check in for service. Better working area needed, with a desk and separated from the main showroom which was noisy. WiFi was poor. Service took too long considering a time slot had been booked and very little work done.
10 March 2025
Car serviced on time.
10 March 2025
Got everything sorted out with no complications and were able to accommodate my requests.
10 March 2025
I know the recall was for an airbag check but was it actually replaced? I also know the clip that holds the handbrake cable is broken, allowing the cable to rub on the propshaft.. It is an easy visual check, and a well known problem but was missed.
10 March 2025
Cant fault the service and helpfulness of the staff
09 March 2025
For the reasons mentioned above
09 March 2025
Very sound advice on forecasted maintainance issues
07 March 2025
Efficient service, pleasant courteous staff
07 March 2025
Not a negative thing to say. Lovely people and great service
06 March 2025
No issues to report
04 March 2025
Because they sorted problem out and explained it.
03 March 2025
Oustanding customer support from Abby. With thanks
03 March 2025
I was very impressed and satisfied with the service and the attention and help I received, in particular from Abbey and Josh.
02 March 2025
Dealt with professionally and promptly once in the service department.
01 March 2025
Everyone was friendly and smiling, very professional. Josh was extremely helpful and is an asset to you guys.
28 February 2025
Never any trouble from the guys always helpful
28 February 2025
Good service
27 February 2025
Service receptionist very good
27 February 2025
Met all expectations
27 February 2025
Because the man on the desk was so helpful
26 February 2025
Friendly, efficient service
24 February 2025
Kelly was brilliant
24 February 2025
Polite and informative when we asked a question
24 February 2025
Everything about the visit to the reception, the service, the loan car and completion was very well organised.
24 February 2025
Polite and friendly. Kept me up to date. Found solutions rather than presenting with problems.
24 February 2025
Good in all departments
23 February 2025
Service to my vehicle was, as always, carried out to the highest standard
23 February 2025
I was informed quickly that the service check had been completed on my car and of any issues that needed resolving.
23 February 2025
See notes in No 1
23 February 2025
Very Pleased with the all that served me in your centre .
23 February 2025
Excellent service as always, provided especially by Tim and Kelly. Always extremely welcoming and efficient.
22 February 2025
Service appeared good but within a few hours one of my tyres was deflating. I filled it up with air and a few days later I ended up in a tyre garage somewhere else having a nail pulled out. The bolt almost certainlycame from the BMW garage!
22 February 2025
Short wait, kept informed, offered a drink
19 February 2025
I had no issues with my service experience.
18 February 2025
Excellent customer service.
18 February 2025
1st Service so straight forward
17 February 2025
I am not satisfied with the service, not only because of the way the repairs were conducted and relayed to me but also because of the outrageous pricing!
17 February 2025
Only customer service received was with after sales manager at Chelmsford who tried to rectify the issue and was very apologetic. This was only after I had requested a call back from him. The previous customer service rep was an ill informed person!
17 February 2025
As above
15 February 2025
Amy did an excellent job, was very fiendly and the car was completed within the timescale advised. A perfect experience.
14 February 2025
Service was great
12 February 2025
Tim, Lemmar and the Service lady were brilliant as always, very helpful and polite resulting in us buying a further car from the dealership
12 February 2025
Same as above.
12 February 2025
Dealt with the issues raised and kept car until they were happy with work. Lucy and Abby are very efficient and helpful.
11 February 2025
Car was not cleaned within the specified time advised.
11 February 2025
My reasons are best summarized as above.
11 February 2025
Service from the service was very good but this is what I would expect given the prices being charged for parts & labour
10 February 2025
Brilliant Darren went out of his way to help me
09 February 2025
Everything was done to a high standard and explained in detail.
09 February 2025
All work completed to satisfaction. Report on vehicle state well explained.
09 February 2025
The offfice booth for while u wait was fantastic. I could get some work done.
08 February 2025
No communication - I had to call in myself, with no callbacks as promised. When my car was returned, it had numerous scratches all over it. There's no point in contacting BMW; they'll just ask me to drop the car off again. I've lost count of how many
08 February 2025
Always very helpful
08 February 2025
See above. Washed my car too!
08 February 2025
Same as above
08 February 2025
Did everything that was asked of them.
07 February 2025
Great service
06 February 2025
Service all good
05 February 2025
Very easy to deal with and answered my questions in detail.
03 February 2025
Car had a nice valet Totally changed from my experience with Elms. So much better experience
03 February 2025
Very satisfying.
03 February 2025
Pleased with the attention to detail I received from being offered a space to work and how the staff treated me with care and professionalism
03 February 2025
Great customer service and very easy process
03 February 2025
We have recieved the car back and the ID has disapeared , we cant remotely log on - so will have to set that all up again. Iits obviosuly been rebooted but this wasnt relaoded or told to us - very disapointing as a experience.
02 February 2025
Communication was good. Service was quick
02 February 2025
Good communication from Josh in the service dept
02 February 2025
Made to feel valued nothing was to much trouble and Tim & Abbey were very welcoming.
02 February 2025
my experience was first class.
01 February 2025
Knowledgeable team members
01 February 2025
Very good advice
01 February 2025
Service always efficient and helpful
01 February 2025
Don't follow your customer experience comments. It's just a tick box exercise
29 January 2025
Know whatsoever. Information about the work that was carried out and what was done
29 January 2025
Service bill included two items that were unnecessary as my screen was full before the service but I was charged for topping it up. It's as though I was charged for the hand wash of my car , in the secret £6 for other items.
29 January 2025
Really satisfied
29 January 2025
Stuart was very knowledgeable about the car options and took time to explain everything well. The reception team were also very helpful.
28 January 2025
Lewis dealt with the purchase very professionally and although there were a few bumps in the road always made sure I was happy
28 January 2025
My car was checked in to the Service Department efficiently, and i found the staff warm and welcoming. I was updated during the day with the work that was required, showing my car being inspected in a short video. My car was returned washed and fixed
27 January 2025
the time of the appointment suited me and was carried out with no problems.
27 January 2025
It took longer than we hoped. The car was waiting more than 2 weeks for parts from Germany.
27 January 2025
Friendly professional staff
27 January 2025
Very friendly and was happy to answer any questions I had.
26 January 2025
One star off because I booked an air conditioner refresh when checking in online but it wasn't carried out (but I wasn't charged for it, either).
26 January 2025
Automatically took the service cost off my service plan so simple exchange on pick up. Car ready and cleaned. 10/10
25 January 2025
Good communication, helpful staff. No hard sell just facts and all the information we needed to make the best choices for us. Lots of clear information in the video and phone calls.
25 January 2025
Kept me informed throughout the day
25 January 2025
Great
25 January 2025
Could always be cheaper of course
25 January 2025
THE WORK CARRIED OUT WAS A RECALL AND RECTIFIED
24 January 2025
Josh did a great job and made the experience seamless. I'm very impressed
23 January 2025
The service was done perfectly well, on time and the bill was as quoted. I was hoping for a quote on a bumper chip but haven't heard back.
23 January 2025
Good service with fantastic communication
22 January 2025
Didn't receive health check report of video. Called several times.
22 January 2025
Checking in was simple and efficien and a loan car was ready for my use
21 January 2025
Start to finish - great Service Video- of car state well presented
21 January 2025
Service at the Centre was excellent but usual issue with booking a waiting service
20 January 2025
Easy to book. Friendly helpful staff. Welcoming environment.
20 January 2025
Your service was impeccable
19 January 2025
No fuss service.
19 January 2025
Way too expensive
07 April 2025
they found the bmw of spec i liked and gave a very good deal in changing over my 135 series i had only 2 years for a new shape one and was kept in loop alway through to collection.