OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
173 ratings and 94 comments received in the last 90 days.
06 June 2025
Lovely service
05 June 2025
Everyone that we dealt with was very personal and friendly.
04 June 2025
Great
04 June 2025
Communication was outstanding, very satisfied
03 June 2025
As above we were extremely satisfied with the excellent service and delivery of our new car
25 May 2025
Nothing at all to complain about. The whole process went smoothly and efficiently.
20 May 2025
A friendly and relaxed experience.
18 May 2025
No complaints at all.
06 May 2025
The car I purchased was to my specification, competitively priced, and the overall service and presentation of the new vehicle by Stuart Taylor and his colleagues at Group 1 was excellent
26 June 2025
Josh was extremely helpful and communicated well before and during my visit to the garage.
24 June 2025
Very happy with my experience, I was kept up to date and any questions I had were answered quickly, nothing was too much trouble.
23 June 2025
It was easy to book the recall appointment and smooth service with loan car. The job was completed ahead of schedule.
23 June 2025
As above
23 June 2025
Software updates are unreasonably expensive but service of the team was good
22 June 2025
I can't fault the service!
19 June 2025
Generally okay but having to pay for a 2 year old courtesy car from Enterprise is not up to main dealer standards
18 June 2025
Soon after I left the garage there was a warning notification in the car, stating that the tyres were not recognised and then a 2nd warning about inflating the tyres. I expected the mechanics to have left the car in a good condition with no warnings
18 June 2025
All great
17 June 2025
100% satisfaction from top to bottom
26 June 2025
As above