OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
214 ratings and 119 comments received in the last 90 days.
28 October 2025
Really smooth process and kept well informed throughout. Great customer service from purchase to delivery. Highly recommend.
09 October 2025
Stuart Taylor has been amazing in his experience, approach and organisation to make the sales process smooth
09 October 2025
MIKE SMITH WORKED REALLY HARD IN A DIFFICULT SITUATION TO DELIVER THE CAR I WANTED
05 October 2025
Mike Smith, the sales executive, worked hard to obtain the car we wanted. He was able to find the preferred colour within a few hours. Then the surprise when we collected the car. It had leather seats which was our preference. ????
04 October 2025
Everything explained including options. All my questions were answered and Lewis went above and beyond to hand over my car (he came in on his day off)
03 October 2025
It is a lot better than the Audi and Mercedes showrooms I had visited. There were more cars on display and colour/ interior samples on display so could look and consider without having to be directed by sales people.
01 October 2025
Easy, quick, flexible
20 September 2025
Again Lewis Parker was a joy to deal with.
12 September 2025
Again it was all flawless great experienfe
12 November 2025
All necessary work carried out and I was kept informed about any further necessary work and when the car was ready for collection. Car was also cleaned inside and out.
12 November 2025
Excellent service. Helpful, knowledgeable advisors. Quick repairs. Nice loan car
11 November 2025
Contacted early about recall and arrangements made for courtesy car while work carried out
10 November 2025
Car failed mot as front fog lights not working. Reason was lights had not been reconnected following replacement of front parking sensors earlier in the year. I had to tell them they had done previous work!
10 November 2025
Booked a service online, booked in easily and all done on time and price as quoted
10 November 2025
Very efficient. Done while I waited
10 November 2025
i have had to seek clarification on the Service Report
09 November 2025
Good comms during MOT
08 November 2025
Service was fine and the lady I dealt with afterwards knew her job
07 November 2025
Never a bad day with the Group 1 team.
FIND Group 1 Stansted BMW
Address
- Stansted Road, Bishop's Stortford, Hertfordshire, CM23 2BT
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:00 - 16:00
Phone
- 01279 905 393
Harlow, Biship's Stortford, Ware, Saffron, Walden, Buntingford
Address
- Stansted Road, Bishop's Stortford, Hertfordshire, CM23 2BT
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 17:00
- Sun:Closed
Phone
- 01279 905 393
Harlow, Biship's Stortford, Ware, Saffron, Walden, Buntingford
Address
- Stansted Road, Bishop's Stortford, Hertfordshire, CM23 2BT
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 01279 905 393
Harlow, Biship's Stortford, Ware, Saffron, Walden, Buntingford
Address
- Stansted Road, Bishop's Stortford, Hertfordshire, CM23 2BT
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 01279 905 393
Harlow, Biship's Stortford, Ware, Saffron, Walden, Buntingford
Address
- Stansted Road, Bishop's Stortford, Hertfordshire, CM23 2BT
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 01279 905 393
Harlow, Biship's Stortford, Ware, Saffron, Walden, Buntingford
12 November 2025
We were impressed by the interactions we experienced with all the staff from reception onwards to our point of contact Stuart Taylor.